Support Services

Added by Yoram Talmor, last edited by Miyoung Park on Jun 02, 2009  (view change)

Marketcetera Support Services provides various tools to help Marketcetera customers as well as community members including Knowledge Base, Community Forums, and Web-based Case Management system.

  • Support FAQ: Provides answers to frequently asked questions from our users.
  • Knowledge Base: Provides product tips, how-to documents, and workarounds for known issues.
  • Community Forums: Share product knowledge and ideas with our community members. Users can post messages to ask questions & issues and to help other community members.
  • Bug Tracking System: Report any defects or suggestions about the product. Our engineering team highly appreciates our members' participation!
  • Web-based Case Management : Offers direct access to support staff and manage customer cases on-line. Available to customers with valid support contracts only. Click here to view "How to use WCMS?" document.

You can also find out more details of Marketcetera Support Services Offerings here.

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